Features
Read our detailed list of features below, or click the links on the right for a quick tour of GuestList.
GuestList Features
Availability
Everything's easier with instant 'at a glance' availability across all your units
- Visual 2 week calendar shows availability instantly
- Hover over any booking for summary or click for full details
- Click any empty space to start adding a new booking for that date/unit
- Live, pending and maintenance bookings in different colours
- Jump to date or browse by fortnight
- Quick links to records you've recently been working on
- See what's happening today in every unit
Booking details
Make bookings quickly and easily with our simple, instinctive process
- Click on an empty date or carry out a new search for availability
- Mini calendars with days of the week let you pick departure dates easily
- Choose from available units with suggested rates
- Add new guest details as part of the booking process
- Automatic check for existing guests to avoid duplication
- Store provisional bookings with different colour on calendar
- Assign rooms for maintenance or family visits so occupancy is not shown in reports
- Add notes to individual bookings, like arrival time or extra requirements
- Bookings show guest contact details and link to full records
- Suggested rate for each unit, but you can apply any charge (see finance below)
- Edit, cancel and reinstate bookings any time
- Account history with all transactions and outstanding balance
Guest management
Look after your guests by keeping all their details and preferences to hand
- Add guest details with multiple phone numbers, email, address and country
- Store preferences for guests, such as habits, personal details or requirements
- Record how guests find you, with quick links to frequently used options
- Create new bookings for previous guests without having to re-enter data
- Edit or delete guest details any time (automatic block if they have bookings)
- Simple keyword or part-word search to find any guest (e.g. John Smith, John or J)
- Instantly view all guests or just guests currently staying
- Guest search results show phone and email, with link to full record
- View all transactions and bookings relating to an individual guest
- Export all your guest details to a CSV file for backup or marketing
Online bookings (Advanced & Premium only)
Get more guests with online availability and bookings that you control
- Show instant availability calendars for all your rooms on your website
- Include an online booking request form so guests can make instant enquiries
- Customise colours and fonts to suit your website
- Get an optional unique URL e.g. yourplace.guestlisthq.com to offer online bookings
- Bookings are not applied until you've approved them, so you stay in control
- Get instant email notification of new booking requests and confirm online
- Guests receive email confirmation of their booking request details
- View a simple list of pending booking requests with preferences and availability
- Contact details are prominent so you can discuss bookings with your guests
- Instantly add booking requests or edit units/dates
- You can reject bookings and see them in a separate list for 30 days
Finance
Work better with online transactions and instant invoices by email or post
- Add unlimited payments and charges for every booking
- Each payment or charge generates a corresponding invoice or receipt
- Email invoices and receipts straight to your guest or print off for posting
- Guest and booking statements show all transactions and outstanding balance
- View all your outstanding payments at a glance
- Cancel invoices and receipts, which remain stored separately for your reference
- Visual reports on your business activity and occupancy with changing date range
- See occupancy rate per unit, payments per day/unit, and how guests found you
- Personalise invoice/receipt content and numbering to match your accounts
Your account and security
Stay safe and in control with a personalised account and secure online access
- Access your account from any internet-enabled computer in the world
- Individual username and password
- Account verified by email
- Your password is encrypted but can be reset if you forget
- Change your user and business details any time, including currency
- Create reminders for any task, like guest actions or property maintenance
- Add, edit and remove units any time, and group by location
- Units include suggested rate and notes
- Maximum number of units based on which GuestList package you choose
- One-click feedback from every page lets you report problems or make suggestions
